Crucial Confrontations by Patterson, Grenny, McMillan and Switzler
Crucial Confrontations is a great resource for anyone who has ever walked away from an uncomfortable accountability issue without resolution. Within these pages you will find brilliant, practical strategies to have those difficult discussions both in your personal and professional life.
These New York Times best-selling authors spent 10,000 hours observing individuals who were the best at engaging in difficult conversations. In the book, they provide the tools to unbundling and confronting the seemingly complex issues that hold individuals, teams, and organizations at a distance from their preferred future… all the while keeping important relationships intact and even strengthened!